HR Operations Lead (Day Shift)

Job Title: Operations Lead Onboarding

Experience: 4–6 years

Location: Vadodara, Gujarat (Onsite Only)

Shift Timings: 9:30 AM -6:30 PM

Job Summary:

Looking for a dynamic and detail-driven Operations Lead to manage and oversee onboarding and compliance activities. The ideal candidate will lead a small team responsible for end-to-end onboarding processes, ensuring client-specific documentation, background verification (BGV), and workflow initiation are handled efficiently and within defined SLAs. This role requires a balance of team leadership, hands-on execution, and stakeholder coordination.

Key Responsibilities:

• Lead and manage a team of 2–3 operations executives handling onboarding and compliance tasks
• Oversee the collection and validation of candidate documents as per internal and client mandates
• Ensure timely initiation and closure of BGVs and adherence to compliance standards
• Monitor and drive the initiation of Green Signal and compliance workflows within SLA
• Act as a hands-on contributor by initiating and tracking workflows when required
• Coordinate with internal departments (Payroll, PO, Sales, Compliance, etc.) and client POCs to ensure seamless onboarding
• Proactively identify gaps or delays and implement process improvement
• Drive and monitor team KRAs and performance metrics to ensure high-quality service delivery
• Maintain clear and timely documentation of processes, escalations, and resolutions

Required Skills and Qualifications:

• Graduate degree

• 4–6 years of experience in HR Operations, Onboarding, or Compliance roles

• Experience in team handling and people management

• Strong understanding of onboarding, compliance, and BGV processes

• Good communication and coordination skills – both verbal and written

• Strong process orientation with the ability to manage and meet tight deadlines

• Proficiency in Excel, workflow systems, and reporting