HR Operations Lead (Day Shift)

Job Title: Operations Lead Onboarding

Experience: 46 years

Location: Vadodara, Gujarat (Onsite Only)

Shift Timings: 9:30 AM -6:30 PM

Job Summary:

Looking for a dynamic and detail-driven Operations Lead to manage and oversee onboarding and compliance activities. The ideal candidate will lead a small team responsible for end-to-end onboarding processes, ensuring client-specific documentation, background verification (BGV), and workflow initiation are handled efficiently and within defined SLAs. This role requires a balance of team leadership, hands-on execution, and stakeholder coordination.

Key Responsibilities:

• Lead and manage a team of 23 operations executives handling onboarding and compliance tasks
• Oversee the collection and validation of candidate documents as per internal and client mandates
• Ensure timely initiation and closure of BGVs and adherence to compliance standards
• Monitor and drive the initiation of Green Signal and compliance workflows within SLA
• Act as a hands-on contributor by initiating and tracking workflows when required
• Coordinate with internal departments (Payroll, PO, Sales, Compliance, etc.) and client POCs to ensure seamless onboarding
• Proactively identify gaps or delays and implement process improvement
• Drive and monitor team KRAs and performance metrics to ensure high-quality service delivery
• Maintain clear and timely documentation of processes, escalations, and resolutions

Required Skills and Qualifications:

Graduate degree

46 years of experience in HR Operations, Onboarding, or Compliance roles

Experience in team handling and people management

Strong understanding of onboarding, compliance, and BGV processes

Good communication and coordination skills both verbal and written

Strong process orientation with the ability to manage and meet tight deadlines

Proficiency in Excel, workflow systems, and reporting