At ABB, we help industries run leaner and cleanerand every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This Position reports to:
HR Operations Hub Delivery Lead - AMEA & NAM
Position -
HR Operations Delivery Manager - CB
Reporting Line -
HR Operations HUB Delivery Lead
Grade 11
The
HR Operations Delivery Manager Compensation & Benefits (C&B) is responsible for leading and overseeing endtoend reward operations across multiple regions, with a strong emphasis on global incentive program delivery. The role ensures consistent, reliable, and compliant execution of compensation processesincluding Annual Incentive Plans (AIP), Sales Incentive Plans (SIP), salary reviews, allowances, and benefits administration. This position partners closely with Performance & Reward COEs, HRBPs, Finance, and HR Experience teams to uphold global standards, governance, and continuous improvement across all C&B processes. The work model of the role is Hybrid.
Key Responsibilities
- Strategic Planning & Leadership
Contribute to the development and implementation of the HR Operations Strategy and Roadmap.
Drive refinement of operating models, organizational structures, and service expansion in alignment with business strategy.
Lead global C&B-related initiatives and projects, bringing deep Operational expertise and cross-functional collaboration.
- Compensation & Benefits Operations
Lead and manage endtoend delivery of global and regional C&B processes, including AIP, SIP, recognition programs, and other reward plans.
Ensure timely and accurate execution of salary reviews, bonus cycles, allowances, and benefits programs across multiple regions.
Operationalize new or redesigned compensation structures, frameworks, and guidelines in partnership with Reward COEs.
Maintain strict process compliance, including SOX controls, data protection, regulatory requirements, and quality checks.
Drive performance measurement, KPI adherence, and standardized process execution across all supported locations.
- Customer Experience & Stakeholder Management
Foster a customer-centric service model and continuously enhance the C&B customer experience journey.
Analyze feedback and drive corrective actions to improve delivery quality and service experience.
Build strong working relationships with HR Operations & Experience team, HRBPs, Business Performance & Reward Team, Finance, and other stakeholders.
Identify operational gaps, resolve issues proactively, and manage escalations to closure.
Promote cross-collaboration and synergies across HR functions to elevate service quality.
- People Leadership & Team Development
Lead team responsible for reward operations, ensuring clarity of goals, performance standards, and development priorities.
Drive workforce planning, capacity management, engagement, and mentoring.
Ensure all team activities meet internal policies, legal requirements, and organizational standards.
Champion and manage change across C&B operations and HR transitions.
- Continuous Improvement & Operational Excellence
Partner with HR Service, Compensation COE, and HR Experience teams to drive process optimization, standardization, and automation.
Lead continuous improvement initiatives such as training programs, knowledge management, and quality reviews.
Analyze Operational performance(KPI, SLA), address root causes, and embed a culture of continuous improvement within the team.
Required Qualifications & Experience
- Bachelor's or postgraduate degree in any discipline.
- 12+ years of HR Shared Services experience in a global organization, with at least 5 years in a people leadership role.
- Strong working knowledge of C&B operations, including incentive management, salary review processes, and benefits administration.
- Experience in Workday, Service Now and SAP is preferred.
- Proven ability to manage large teams (15+ members) in a high-volume, fast-paced environment.
- Strong analytical, organizational, and problem-solving skills; able to manage multiple priorities independently.
- Excellent interpersonal, written, and verbal communication skills with the ability to manage confidential matters with professionalism.
- Proficiency in MS Office and comfort working with data and reporting tools.
- Flexible, collaborative, solution-oriented, and capable of navigating complex global environments.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.
Ready to make an impact Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe.
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