HR Operations Associate (0-1yr Exp)

Role: HR Operations Associate (0-1 yr Exp)

Location: In-office, Seshadripuram, Bengaluru

About Wisemonk

Wisemonk is a leading Employer of Record (EOR) service provider in India, empowering global companies to directly hire top-tier Indian talent without establishing local subsidiaries. Our innovative platform facilitates seamless employment, payroll, and equipment procurement services, backed by expert support and cutting-edge technology.

Role Overview

We're looking for a sharp and empathetic HR Operations Associate to handle all employee concerns via Intercom. You'll be the first line of response for hundreds of employees across India ensuring their questions, issues, and requests are resolved quickly, accurately, and with a human touch.

Key Responsibilities

• Own and manage all employee tickets on Intercom from payroll queries to policy clarifications
• Ensure 100% resolution with clear communication and quick turnaround time
• Coordinate with internal teams (payroll, finance, HRBP, legal) to drive resolutions
• Maintain ticket logs, update FAQs, and escalate recurring issues for systemic fixes
• Track response and resolution time; identify ways to reduce them
• Maintain a helpful, professional tone in all interactions

What We're Looking For

• Excellent written and verbal communication
• High ownership mindset you don't let issues linger
• Ability to grasp HR/payroll nuances quickly
• Strong coordination and follow-through
• 01 years experience; freshers welcome if academically strong and fast learners

Why Join Wisemonk

• Be part of a high-growth team reimagining global employment
• Work with speed, precision, and extreme ownership
• Learn fast, grow fast and make a real impact

This is a work-from-office role based at our vibrant headquarters in the heart of Bengaluru. Our office is conveniently located at 43, Nehru Nagar Main Road, Seshadripuram, Bengaluru.