HR Operations & Admin Sr. Representative

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a HR Operations & Admin Sr. Representative to join our P&C Delivery team in Gurugram - India.

Role Overview

• Respond to employee inquiries via email, chat, calls.
• Resolve employee issues in a timely and efficient manner.
• Maintain accurate and detailed records of employee interactions.
• Follow company policies and procedures while handling employee queries.
• Collaborate with other team members to improve customer service processes.
• Provide consistent and reliable information to employees.
• Identify and escalate complex issues to the appropriate department.
• To perform HR/related activities on various systems (Successfactors, SAP etc.), primarily pertaining to the employee life cycle (from Hire to Retire)
• To process the various HR transactions as per the laid guidelines/SOP
• To manage the HR tickets in ESC tool
• To perform tasks within the turnaround time and be able to multitask on a day-to-day basis

Skills

• Customer Service
• Written Communication
• Time Management
• Problem Solving
• Attention to Detail
• Email Management
• Chat Support

Qualifications

• High school diploma or equivalent a bachelor's degree is a plus.
• Strong written communication skills.
• Attention to detail and accuracy.

Working Hours

• Supporting US time zone
• Hybrid work model

Preferences

• Previous experience in customer service or a related field.