HR Operations & Admin Senior Associate

Role Summary

We are seeking an experienced HR Operations & Admin Senior Associate with 4 to 5 years of relevant experience to support global Hire-to-Retire (H2R) processes within a Global HR Shared Services environment.

The ideal candidate will:

. Deliver accurate and timely HR operational support across employee lifecycle processes, while maintaining data quality, compliance, service standards, and a positive employee experience.

. Execute HR operations and administration activities in accordance with defined standard operating procedures (SOPs), service level agreements (SLAs), quality standards, and applicable policies.

. Handle standard and moderately complex HR transactions and employee or manager queries, escalating exceptions or policy-sensitive matters through the appropriate channels when required.

. Contribute to team effectiveness through knowledge sharing, process improvement, documentation, and support to less experienced team members as appropriate.

Key Responsibilities

. Execute Hire-to-Retire transactions from onboarding through separation, including new hires, employee changes, employee records maintenance, and exits.

. Process HR transactions across enterprise HR platforms and related tools, ensuring accuracy, completeness, confidentiality, and timely completion.

. Maintain employee master data and supporting documentation in accordance with data quality, privacy, policy, and internal control requirements.

. Prepare and process employment letters, contracts, addenda, and other employee lifecycle documentation, as applicable.

. Support payroll inputs, attendance, leave, benefits, performance, and other employee lifecycle activities where these are within the scope of HR Shared Services.

. Respond to employee and manager queries through defined HR support and case-management channels, coordinating with relevant HR and business teams when required.

. Perform data validation, reconciliations, quality checks, and audit-support activities to maintain HR data accuracy and compliance.

. Support system enhancements, user acceptance testing (UAT), and implementation of HR technology or process changes.

. Monitor assigned work against SLAs and quality standards and raise recurring issues or improvement opportunities to the appropriate stakeholders.

. Contribute to process standardization, digitization, continuous improvement, and the maintenance of SOPs, knowledge articles, and process documentation.

Skills and Experience

We are seeking candidates with 4 to 5 years of relevant experience and strong hands-on experience in Global HR Shared Services or HR Operations. The ideal candidate should possess:

. Good understanding of Hire-to-Retire (H2R) employee lifecycle processes, HR policies, practices, and administrative guidelines.

. Proven hands-on experience in a Global HR Shared Services or HR Operations environment.

. Experience using enterprise HR platforms, HR case-management systems, workflow tools, and employee data-management processes.

. Experience in HR master data management and maintaining accurate employee records.

. Strong employee-service orientation and stakeholder-management skills, with the ability to collaborate effectively across functions and levels.

. Excellent verbal and written communication skills.

. Strong attention to detail, problem-solving skills, and commitment to data accuracy and quality.

. Good organizational and time-management skills, with the ability to prioritize workload and meet defined deadlines and SLAs.

. Ability to work independently within established procedures while collaborating effectively in a team environment.

. Experience supporting stakeholders across multiple regions and time zones.

. Proficiency in Microsoft Office, particularly Excel, Outlook, and PowerPoint.

Preferred Qualifications and Experience

. Graduate degree in any discipline from a recognized university a qualification in Human Resources or a related field is preferred.

. Candidates with prior hands-on experience in both SAP SuccessFactors and ServiceNow will be given preference.

. Prior Global HR Operations experience supporting the MENA and EMEA regions will be given preference.

. Prior experience maintaining HR master data in SAP SuccessFactors, SAP, or a comparable enterprise HR platform is preferred.

. Relevant HR or HR Operations certification will be an advantage.

Working Hours

• This is an office-based position requiring attendance Monday through Friday.
• Working hours may be aligned to IST, CET, or EST/CST business hours based on operational requirements.
• The selected candidate must be flexible and willing to work night shifts, where required, to support global stakeholders and ensure continuity of service delivery.