Develop your career in Human Resources by mastering the art of flawless transactional execution. If you thrive in a team environment and love customer service, this client-centric role was made for you.
As a HR global new hire onboarding senior team member, you deliver a best in class, simplified and personalized experience to new hires in support of their HR needs. You interact with all employee types at various levels on a range of topics and/or issues using strong attention to detail, thoughtfulness, and empathetic support. You adhere to company policy and guidelines in support of our mission to make dreams possible for everyone, everywhere, every day.
Job responsibilities
- Communicates with employees verbally and in writing to resolve general to complex inquiries
- Closely adheres to procedures to complete all call and case tracking actions needed to record interactions
- Follows guides to process HR related transactions/activities to provide an exceptional customer experience
- Meets service level, quality, and productivity metrics as outlined on scorecards
- Follows all established processes, policies, company guidelines and regulations
Required qualifications, capabilities, and skills
- Demonstrated active listening, probing, and reading comprehension skills
- Demonstrated interpersonal skills with a customer obsessed mindset
- Proven analytical and problem-solving skills
- Demonstrated ability to work in a team environment and collaborate with peers
Preferred qualifications, capabilities, and skills
- 4-5 year experience in a Human resources
- Demonstrated proficiency with Microsoft Office suite and HR Systems (me@JPMC, ServiceNow, etc.)
Work schedule
- Must be able to work flexible hours and rotation shifts ( Monday through Friday )
- Must be able to work overtime and weekends to support business needs
