HR Manager - Retail Store

Job Summary

The HR Manager – Retail Store is responsible for managing end-to-end human resource functions for retail operations. This role focuses on manpower planning, recruitment, employee engagement, performance management, compliance, and fostering a positive work culture to support store productivity and business goals.

Key Responsibilities

1. Recruitment & Manpower Planning

• Plan and manage manpower requirements for stores, including frontline staff and supervisory roles
• Handle end-to-end recruitment: sourcing, interviewing, selection, and onboarding
• Coordinate with store managers to ensure timely hiring and optimal staffing levels

2. Employee Relations & Engagement

• Maintain healthy employee relations and address grievances effectively
• Drive employee engagement initiatives to reduce attrition
• Promote a positive and inclusive workplace culture across stores

3. Performance Management & Training

• Implement performance management systems and conduct appraisals
• Identify training needs and coordinate training programs for retail staff
• Support leadership development for store managers and supervisors

4. HR Operations & Compliance

• Manage attendance, shift scheduling support, leave management, and payroll coordination
• Ensure compliance with labor laws, statutory requirements, and company HR policies
• Maintain accurate employee records and HR documentation

5. Policy Implementation & Discipline

• Implement HR policies, SOPs, and code of conduct at store level
• Handle disciplinary actions, warnings, and exit processes
• Conduct exit interviews and analyze attrition trends

6. Coordination & Reporting

• Act as a bridge between store teams and corporate HR
• Prepare HR reports on headcount, attrition, attendance, and performance
• Support audits and inspections related to HR and statutory compliance
  

Skills & Competencies

• Strong knowledge of retail HR practices and labor laws
• Excellent communication and interpersonal skills
• Ability to handle high-volume hiring and frontline workforce challenges
• Problem-solving and conflict-resolution skills
• Proficiency in HRMS and MS Office
  

Qualifications & Experience

• MBA / PGDM in Human Resources or relevant field
• 5–8 years of HR experience, preferably in retail, FMCG, or service industry
• Experience managing HR operations for multiple retail stores is an advantage