Job Description
We are seeking an experienced and dynamic Senior HR Generalist Manager with strong hands-on exposure in the BPO and IT industry. The ideal candidate should have deep understanding of fast-paced BPO and IT environments, high-volume workforce management, attrition control strategies, statutory compliance and the ability to drive HR initiatives aligned with organizational goals.
Key Responsibilities
● Manage end-to-end HR operations including employee lifecycle management, employee relations, compliance, performance management, stakeholder management, and HR strategy execution.
● Work closely with delivery heads, operations managers, and leadership teams.
● Provide HR insights and analytics to drive business decisions.
● Develop attrition control strategies specific to BPO environment.
● Conduct pulse surveys, skip-level meetings, and feedback sessions.
● Drive recognition programs and performance culture.
● Implement and manage performance appraisal cycles.
● Coach managers on performance improvement plans (PIP).
● Align KRAs/OKRs with business objectives.
● Address employee grievances and disciplinary matters.
● Conduct domestic inquiries where required.
● Handle conflict resolution and escalation management.
● Promote a positive and compliant work culture.
● Ensure compliance with labor laws applicable to IT and BPO industry.
● Manage audits related to PF, ESI, Shops & Establishment, Gratuity, Bonus, etc.
● Maintain updated HR documentation and policy framework.
● Generate monthly HR dashboards (attrition, headcount, cost analysis, absenteeism).
● Analyze trends and provide strategic recommendations.
● Present HR metrics to senior leadership.
Required Skills & Qualifications
● Master's degree in human resources, Business Administration, or a related field.
● 12+ years of HR Generalist experience, including manager level roles in the BPO industry.
● Proven experience in policy development and implementation.
● Familiarity with performance management and employee engagement strategies.
● Proficiency in HRIS systems and Microsoft Office Suite.
● Prior exposure to IT services/BPO organization preferred.
