Hr helpdesk
Workforce Management Consultancy- Posted 12 days ago
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Job Description
HIRING ALERT | HR HELPDESK AGENT | MUMBAI
We are hiring HR Helpdesk Agents for an exciting opportunity!
Location: Mumbai
Experience: 1–6 Years
Salary: Up to 7 LPA
Work Mode: Work From Office (Mandatory)
Shift: 24/7 Rotational Shifts (Mostly US Night Shifts)
Working Days: 5 Days a Week
Key Responsibilities:
Handle Tier 1 HR queries via international voice support
Assist employees, line managers, vendors, and third parties
Resolve queries related to HR policies, payroll, benefits, employee data, and attendance
Log calls and maintain accurate records in ticketing tools
Ensure data privacy, SLA compliance, and first-call resolution
Mandatory Skills:
Graduate in any discipline
International voice process experience is mandatory
Excellent verbal and written communication skills
Typing speed of 30 WPM with 100% accuracy
Basic MS Office knowledge
Knowledge of ServiceNow/Remedy is an added advantage
Important: Domestic voice process experience alone will not be considered. Work from office is mandatory.
Interested candidates, please share your updated CV!
Contact Person: Riya
Phone: 9990107146
Email: [HIDDEN TEXT]
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