About the Role
We are looking for an HR Operations Specialist to support and enhance employee lifecycle processes with a primary focus on US Benefits Administration, Leave Management, HR Operations, and Workday transactions. The ideal candidate will have hands-on experience managing benefits, leaves of absence, HR compliance processes, and employee support while maintaining high service standards and operational excellence.
Key Responsibilities:
Benefits Administration (US & Canada)
- Process benefits enrollments, qualifying life events (QLEs), and terminations in Workday within defined SLAs.
- Partner with US and Canadian benefits carriers to resolve employee benefits-related queries.
- Execute monthly benefits billing audits, identify discrepancies, perform root cause analysis, and coordinate resolutions with Payroll.
- Support annual Open Enrollment activities and employee benefits communication programs.
- Coordinate HRA administration, including Adoption HRA Wallet management.
Leave of Absence Administration:
- Manage leave cases in collaboration with leave vendors, Payroll, Managers, and HR Business Partner.
- Administer FMLA, STD, LTD, Parental Leave, Personal Leave, and state-specific leave program.
- Coordinate leave intake, status updates, return-to-work processes, and employee communication.
- Partner with Payroll to ensure accurate leave pay calculations and prevent over payment situation.
- Support leave vendor transitions and Workday integration.
Retirement Plan Administration:
- Respond to employee inquiries related to 401(k) enrollments, contributions, hardship withdrawals, and plan provision.
- Coordinate with retirement plan recordkeepers for participant support and escalation.
- Partner with Payroll to ensure contribution accuracy and compliance with regulatory timelines.
HR Operations & Employee Lifecycle Managent:
- Manage Tier 1 and Tier 2 HR support queues while maintaining SLA commitment.
- Support contractor onboarding, transitions, and offboarding processes through Workday.
- Coordinate pre-hire activities, Workday setup, and New Hire Orientation programs.
- Facilitate US I-9 verification and Canadian hiring document verification processes.
- Execute employee termination processes, including Workday updates, COBRA setup, final pay coordination, and cross-functional offboarding activities.
- Process employee data changes, EIBs, and organizational structure updates within Workday.
- Manage HR correspondence and route requests to appropriate stakeholders.
Process Improvement & Projects:
- Participate in HR Operations initiatives such as benefits renewals, vendor transitions, compliance programs, and employee experience enhancements.
- Identify opportunities for automation and process optimization.
- Support the design, testing, and implementation of AI-driven workflows.
- Maintain and update process documentation in Confluence and other knowledge management platforms.
Required Skills & Qualifications:
- 6+ years of HR Operations or People Operations experience.
- Strong experience in US Benefits Administration.
- Hands-on experience with Workday HCM, including benefits, leave events, employee lifecycle transactions, and data management.
- Experience managing US leaves of absence, including FMLA, STD, LTD, Parental Leave, Personal Leave, and state-specific leave programs.
- Knowledge of US benefits compliance regulations including ERISA, ACA, COBRA, FMLA, and Section 125 plans.
- Experience working with benefits carriers, Payroll teams, and third-party vendors.
- Strong process improvement and workflow documentation skills.
- Excellent written and verbal communication skills with a customer-first approach.
- Ability to manage high-volume ticket queues while maintaining service quality and SLAs.
- Willingness to work CST-aligned hours for collaboration with US-based teams.
- Comfortable working in an AI-first environment and contributing to automation initiatives.
Preferred Qualifications:
- Experience supporting Canadian benefits programs and compliance requirements.
- Experience working with leave administration vendors.
- Familiarity with HRA administration.
- Experience with retirement plan administration and 401(k) programs.
- Experience supporting DOL compliance activities and audits.
- Knowledge of HR ticketing systems.
- Experience using Confluence, Notion, Zapier, n8n, or similar workflow automation tools.
US Shift Timings
Location: Ahmedabad (Work from Office or Remote)
