HR Employee Data Management

Responsibilities / Accountabilities:

• Read, understand, and analyze client processes as per the business rules.
• Execute the full range of the process accurately and timely as a hands-on processor.
• Escalate issues and seek advice when faced with complex issues/problems.
• Follow Work Instructions while processing.
• Highlight any anomalies in Work Instructions/process documentation to the SME/Leads.
• Participate in client conference calls, where required, and manage appropriate documentation.
• Perform Root Cause Analysis on issues faced and suggest appropriate corrective action for current remediation and future control.

Skills / Knowledge:

• Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.
• Resilient and able to work under pressure.
• Organization & prioritization skills to deliver as per deadlines.
• Attention to detail & quality driven in communications and all system transactions.
• Demonstrate high levels of confidentiality.
• Teamwork & collaboration.
• Multi-cultural awareness.
• Flexible to work in shifts (Night Shift)

Functional Competencies:

• Knowledge of Employee & Org data Mgmt Processes (New Hires, Exit, Job Changes, etc.).
• Strong command of written and verbal English language.
• Knowledge of MS Office/Excel Skills would be a plus.
• Knowledge of SuccessFactors would be a plus.