HR Coordinator

The HR Coordinator is a key member of the global HR Shared Services team, responsible for delivering consistent, high-quality HR operational support. This role will be the subject matter expert for the South Asia employment market and a dedicated support for our Embedded Consulting Services (ECS) business whilst supporting other Regional HR Coordinators across the APAC region or globally as and when required.

This role focuses on providing excellent service delivery through standardized processes, while supporting the organization's transition to increased self-service adoption and digital transformation initiatives.

The HR Shared Services team also manages (in conjunction with specialist teams) global and regional processes such as salary review, promotions, performance management cycles and supports the region with providing data and insight relating to our people.

The ideal candidate for this role will be meticulous, possess a keen attention to detail, and demonstrate sound judgement in prioritizing tasks. They ensure follow-through on commitments and strive for operational excellence, continuously seeking improvements in all HR processes and policies. They are also passionate and curious about the application of AI and technology and how this can enhance the efficiency of HR operational tasks.

Role tasks and responsibilities

Employee Lifecycle Management

Follow standardized global processes for key HR activities and execute these within the agreed service level agreements (SLAs) and quality standards. Process may include:

Manage the onboarding experience for employees from acceptance of offer to their first day, ensuring all relevant contractual documents are obtained and the employee is ready to start working on their first day.

Ensure all trackers and employee files are updated and accurate and comply with internal policies and processes

Manage background screening processes according to established country procedures

Coordinate benefits administration and leave management in specified jurisdictions

Support the administration of global mobility processes including routine visa/work permit applications

Process employee exits following standard protocols

Assist with basic employee relations matters under guidance from HR Business Partners

Provide pro-active support with ad-hoc tasks where necessary and ensure any issues are flagged to ensure delivery is in line with agreed deadlines

Data and Technology

Maintain accurate employee data in D365HR and other HR systems

Generate standard people analytics reports and metrics as required

Process HR-related invoices and purchase orders according to established procedures

Process improvement

Support the creation and updating of Standard Operating Procedures (SOPs) to ensure we maintain comprehensive documentation of local processes and procedures

Contribute to continuous improvement initiatives by identifying opportunities for process enhancement which includes adopting AI and technology to automate processes

Support change management initiatives and communication plans for new processes

Assist in testing and implementation on new HR system functionality and provide feedback to enhance technology and processes

Participate in cross-jurisdiction training to expand knowledge beyond primary location

Compliance & Risk Management

Maintain accurate records in compliance with data protection regulations

Follow established protocols for document retention and security

Execute HR processes in alignment with local labour laws

Maintain updated policy documentation and employee communications

Support country compliance reporting requirements

Respond to compliance queries and Internal/External audit requests as instructed

Support with salary benchmarking requests (internal and external)

Support to HR Centre of Excellence

Provide support to Talent & Learning, for example assisting with talent reviews, learning needs analysis, succession planning, objective setting and year end calibration

Assist with design and development of learning content for the global online learning system including powerpoint, excel, word, video and editing software

Co-ordinate and assist with Global Reward cycle activities such as compensation survey submissions and pay analysis, reward benchmarking, insurance and benefits reviews

Co-ordinate Partner Reward issues, such as preparation of partner reward letters, partner organisation charts, pyramids and mailing lists

Fluency in spoken and written English

Strong technical aptitude and experience with HR information systems

Demonstrated ability to follow complex processes and maintain accurate documentation

Excellence in data management and attention to detail

Strong service orientation and communication skills

Experience in maintaining confidential information

Highly collaborative, enabling a working partnership with the HR team and the business generating enthusiasm and commitment from others

Able to work flexibly and respond to changing business priorities

Demonstrate sound judgment and discretion

Intermediate to advanced working knowledge of Microsoft Excel and Word

Data and technology fluent - able to use technology and data to enable efficiency