HR Associate or Sr. Associate - Shared Services

TeamLeaseServicesis one of India's leading human resource companies offering a range of solutions to 3500+ employers for their hiring, productivity and scale challenges.TeamLeaseDigitalhas hired over 80,000+ professionals since its inception, has over 7,300+associatescurrently deployed with 150+ Fortune 500 clients and has over 7,000+ open jobs every day.

A Fortune India 500 company listedonthe NSE & BSE,TeamLeasehas hired 18 lakh+ people over the last 19 years and has 2 lac+ open jobs everyday. One of India's fastest growing employers,TeamLeasealso operates India's first Vocational University and India's fastest growing PPP National Apprenticeship Program. The company offers solutions to large, medium and small clients across the 3Es of employment (1.7 lakh+ employees), employability (2 lakh+ students) and Ease-of-doing Business (1000+ employers).

TeamLeaseDigitalhas hired over 80,000+ professionals since its inception, has over 7,300+associatescurrently deployed with 150+ Fortune 500 clients and has over 7,000+ open jobs every day.TeamLeaseDigitalhas been creating business impact for its clients by matching their needs with best resources available in the market, in a quick and cost efficient way, and having one of the best professional hiring engines in the staffing industry, a leadershipteamcomprising industry veterans, sturdyfinances, and a pan-India presence, has made the company their preferred partner and, a leader in the industry. With a purpose of Putting India to Work,TeamLeaseDigitalis committed to be part of the growth story of the technology sector and people of India.

TeamLeaseDigitalWebsite:https://www.teamleasedigital.com/about-tl#tld

PFB the brief details,

Location : Bommanahalli, Bangalore

5 days office

Third-party Payroll

Client : Zeta through Teamlease payroll

JD:

Associate or Sr. Associate-Shared Services

Job Summary:

Associate or Sr. Associate-Shared Services

About Zeta

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch

banking products for the future. It was founded by Bhavin Turakhia and Ramki

Gaddipati in 2015.

Our flagship processing platform - Zeta Tachyon - is the industry's first modern, cloud-

native, and fully API-enabled stack that brings together issuance, processing, lending,

core banking, fraud & risk, and many more capabilities as a single-vendor stack. 15M+

cards have been issued on our platform globally.

Zeta Tachyon offers

Rich digital-first cardholder experiences

Native embeddable banking support

Hyper-Personalization Policy Engine to launch segment-of-one card programs

Web-based product configurators to launch in days vs. Quarters

Rapid innovation & extensibility via APIs, event streams, and more

Modern & intuitive web-based back-office experiences

Next-gen regulatory risk & compliance capabilities

Zeta is actively working with the largest Banks and FinTech's in multiple global markets

transforming customer experience for multi-million card portfolios.

Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the

US, EMEA, and Asia. We raised $280 million at a $1.5 billion valuation from Softbank,

Mastercard, and other investors in 2021.

Learn more @ www.zeta.tech, careers.zeta.tech, LinkedIn, Twitter

About the role

Zeta is looking to hire anAssociate/Sr.Associate-HRSSwho will help us in managing

the day-to-day operations of the employee query management system.

This would involve resolving employee queries, connecting with the right internal SPOC

for resolution whenever required, handling escalations and complaints of the

dissatisfied employees & giving best resolutions. This role is aligned to ourHRSSteam

which is responsible for providing 1st level employee support. The team acts as a Single

Point of Contact (SPOC) for all day-to-day employee queries & requests.

Job Location: Bangalore

Responsibilities

In this role, you are required to solve routine problems, largely through

precedent and referral to general guidelines.

You will own the daily operations of the query management tool by ensuring

100% resolution of queries within defined SLAs, and best practices.

You will need to partner with internal HR teams, Payroll, HRBP, recruiting etc to

resolve employee questions within defined timelines.

You will need to have awareness/experience in HR operations.

You will need to be well versed with basic statistics, KPIs, and terms involved in

the day-to-day business and use it while discussing with stakeholders.

You will require to gather data and prepare reports, scorecards/dashboards,

executive presentations and analyses on key HR metrics utilizing MS Excel, MS

Access, MS PowerPoint, or other data analytics/visualization tools.

You will be working closely with People Operations to effectively deliver on the

requirements.

You will be an individual contributor as a part of a team with a predetermined

focused scope of work.

Skills

Excellent verbal and written communication skills.

Strong desire for action and a self-starter.

Proficiency in MS Excel, creating dashboards, and Reporting.

Experience and Qualifications

At least a bachelor's degree.

2+ years of relevant experience inHRSSqueries and resolution.

Experience working on Freshserviceticketing is a plus.

Experience in payroll/benefits is a plus.

Equal Opportunity

Zeta is an equal opportunity employer. We celebrate diversity and are committed to

creating an inclusive environment for all employees. We encourage applicants from all

backgrounds, cultures, and communities to apply and believe that a diverse workforce

is key to our success.