India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.
HR Associate
Function: Global Shared Services (GSS)
Location: Mumbai Ventura Building
Work Mode: Hybrid
Shift: Rotational (6:30 AM 3:30 PM / 1:30 PM 10:30 PM IST)
Reports To: HR Direct Team Lead
About General Mills
General Mills is a global food company with a portfolio of over 100 brands across 100+ countries. With iconic brands such as Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Hagen-Dazs, the company has been delivering trusted food products for over 155 years.
The
General Mills India Center (GIC) in Mumbai serves as a global capability center supporting key business functions including Supply Chain, Digital & Technology, Finance, Consumer Insights, and Human Resources.
Role Overview
The HR Associate plays a key role in delivering
accurate, high-quality, and timely HR support to employees, managers, and HR partners. The role involves handling employee inquiries, processing HR transactions, and ensuring compliance with company policies and service level agreements through effective use of HR systems and case management tools.
Key Responsibilities
Employee Support & Inquiry Management
- Provide timely guidance to employees and managers on HR policies, payroll, benefits, and HR systems.
- Resolve queries through calls, chats, and case management platforms while ensuring a high standard of customer service.
- Escalate complex issues to functional specialists when required.
- Maintain accurate documentation of all interactions within the case management system.
HR Transaction Processing
- Process inbound requests related to personnel administration, payroll, benefits, and HR system transactions.
- Ensure accuracy, compliance, and adherence to established procedures while updating records within the HR system.
Research & Issue Resolution
- Conduct background research to resolve complex employee requests.
- Coordinate with HR specialists, payroll teams, and external vendors to ensure timely resolution and communication with stakeholders.
Process & System Improvements
- Identify opportunities to enhance HR processes, tools, and service delivery.
- Recommend improvements to employee self-service platforms and HR documentation to improve efficiency and user experience.
Service Level Agreement (SLA) Adherence
- Maintain performance standards across key service metrics including:
- Customer satisfaction
- Call quality
- 24-hour response time
- Case resolution turnaround time (3 days)
- Call handling efficiency
HR Letter Management
- Generate standardized HR documents such as bonafide letters, service letters, and employment attestations.
- Coordinate with stakeholders to ensure accuracy and maintain proper documentation and tracking.
Minimum Qualifications
- Bachelor's degree from an accredited university (mandatory).
Preferred Skills
- Strong communication and interpersonal skills
- Customer-centric mindset with a focus on service excellence
- Attention to detail and process discipline
- Problem-solving and critical thinking abilities
- Collaborative team player with a continuous improvement mindset
