HR Apprentice

What will you be doing

As an Apprentice, you will be responsible for assisting in delivering an excellent guest and member experience while contributing to high levels of customer service. Your responsibilities will include the following tasks to the highest standards:

• Customer Service: Contribute to high levels of customer service, assisting guests and members as needed.
• Customer Relations: Manage customer relations when necessary, addressing their needs and ensuring satisfaction.
• Health and Safety Compliance: Comply with and have full knowledge of health and safety regulations in the hotel.
• Task Completion: Undertake any reasonable duties assigned by the senior manager or supervisors.
• Training Program: Complete all aspects of the apprenticeship training program, gaining practical knowledge and skills to excel in your role.

What are we looking for

An Apprentice serving Hilton brands is always working on behalf of our guests and working collaboratively with other team members. To successfully fill this role, you should demonstrate the following qualities:

• Positive Attitude: A proactive, positive approach to work and customer service.
• Communication Skills: Good communication skills, both verbal and non-verbal.
• Customer Service Commitment: A genuine commitment to delivering high levels of customer service.
• Grooming Standards: Excellent grooming and personal presentation standards.
• Flexibility: Ability to adapt and respond to a variety of work situations.
• Teamwork: Ability to work both independently and as part of a team.
• Willingness to Learn: Open to learning new skills and knowledge throughout the apprenticeship.

Additional Preferences

It would be advantageous if you also have the following:

• Shift Flexibility: Willingness to work a variety of shifts, including weekends, days, afternoons, and evenings.