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Job Description
Accountabilities:
▪ Provide 1st level support to the British Council staff via email, voice, Success factor tool & a mobile application.
▪ Resolve or assign HR administration issues raised by the British Council internal staff.
▪ Support in creating/ amending various contracts such as Joining, Internal Job Postings, international mobility.
▪ Support in creating/ amending positions on the portal.
▪ Support in generating country level reports on various HR metrices.
▪ Proactively identify and escalate priority issues to the contacts as per the escalation matrix.
▪ Follow up with the concerned department/ customers across the globe (110+ countries) to ensure the customer query has been resolved via email or phone within the agreed service levels.
▪ Call back customers to update them about the status of their queries.
▪ Update required tools (CRM, excel sheets etc.) to record every customer interaction promptly.
A part of the Tata group, India's largest multinational business group, TCS has over 500,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $22.2 billion in the fiscal year ended March 31, 2021, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.
Job ID: 106303545
