The HRSS Analyst supports the HRSS/HR Operations team by delivering comprehensive HR support to employees, managers, and HR colleagues. Key responsibilities include responding to HR process inquiries, providing HR tool assistance, and completing transactional tasks within set service level agreements (SLAs). The HRSS Analyst ensures accurate, timely, and consistent HR service delivery to internal clients.
- Act as a trusted resource on HR-related matters, including performance management, onboarding, HR processes, and company policies.
- Serve as the primary contact for routine HR inquiries, escalating complex issues to HR Associates when necessary.
- Support HR processes to ensure prompt, consistent, and accurate service delivery.
- Manage a designated ticket queue, logging all requests in the case management system and resolving within SLA guidelines.
- Educate employees on self-service options, ensuring effective and efficient use of HR resources.
- Facilitate a positive onboarding experience for new hires.
- Coordinate midyear and year-end performance management activities, providing necessary support to employees and managers.
- Actively foster a positive team environment by collaborating with HR colleagues, participating in training sessions, and sharing HR insights during staff meetings.
- Review and interpret incoming HR requests, seeking clarification as needed to ensure accuracy.
- Use available resources, such as knowledge articles and quick guides, to address inquiries and support requests.
- Collaborate with HR team members and external vendors as necessary to ensure a smooth, consistent employee experience.
- Escalate inquiries only after all available resources have been explored.
- Identify the correct contacts within HR COEs for additional assistance or approval as required.
- Perform additional HR support tasks as assigned.
Qualifications
- Strong written and verbal communication skills.
- Ability to manage multiple priorities and deadlines while maintaining high attention to detail.
- Bachelor's degree preferred.
- 1-3 years of experience required.
- Demonstrated credibility and relationship-building skills with employees and HR partners at all levels.
- Proven ability to manage confidential information.
- Strong time management and organizational skills; proactive, self-motivated, and responsible.
- Ability to work independently and complete assignments within given parameters.
- Ability to work under pressure and meet deadlines with a positive attitude and high-quality customer service.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook); ServiceNow and Workday experience is a plus.
