HR & Admin

Job Summary:

We are looking for a detail-oriented and proactive HR & Admin Executive to support various HR operations, ensure call quality standards, and provide administrative assistance to senior management. This role demands excellent communication skills, multitasking ability, and a strong sense of confidentiality and professionalism.

Key Responsibilities:

• Assist in end-to-end recruitment processes including job postings, screening, and interview coordination
• Support employee onboarding and orientation to ensure seamless integration of new hires
• Maintain accurate and confidential employee records and HR databases
• Help implement and update HR policies and procedures in line with company goals
• Address employee queries related to policies, benefits, and HR practices
• Provide administrative assistance to senior management (calendar management, travel, meetings)
• Draft and edit reports, correspondence, and presentations as required
• Track and follow up on project deadlines to ensure timely completion
• Monitor call quality and evaluate compliance with standards and protocols
• Analyze call performance metrics and suggest improvements to enhance service quality

Skills Required:

employee relations, hr policies, hr operations, performance management, administration, employee induction, employee engagement, call quality