Housekeeping Training & Quality Manager

Housekeeping Training & Quality Manager

Objective

Establish and maintain standardized housekeeping systems, training programs, and quality benchmarks across all Vianaar Facilities-managed properties to deliver a consistent, premium resident and guest experience.

Key Responsibilities

• Develop, implement, and continuously improve housekeeping SOPs and quality standards across all properties.
• Design and deliver induction, refresher, and skill-development training programs for housekeeping teams.
• Train Estate Managers, Supervisors, and other key site personnel to effectively manage and sustain housekeeping standards.
• Conduct on-site coaching, practical demonstrations, and regular training sessions.
• Create training manuals, checklists, videos, and operational guides.
• Conduct quality audits, inspections, and compliance reviews across properties.
• Identify process gaps and drive corrective and preventive actions.
• Define, monitor, standardize, and optimize cleaning time benchmarks and productivity standards.
• Work closely with Estate Managers and Operations teams to sustain standards and drive continuous improvement.
• Build a culture of discipline, accountability, consistency, and service excellence across all sites.

Success Metrics

• Improvement in housekeeping audit and quality inspection scores.
• Reduction in cleanliness and housekeeping-related complaints.
• Consistent housekeeping standards and SOP compliance across all properties.
• Standardized and optimized cleaning turnaround times across property types.
• Improved housekeeping productivity and manpower efficiency.
• Estate Managers effectively driving housekeeping standards, reviews, and corrective actions at their sites.
• Reduction in repeat housekeeping issues and audit observations.