Job Summary
The Housekeeping Supervisor is responsible for supervising and coordinating daily housekeeping operations to ensure guest rooms, public areas, and back-of-house areas meet luxury hotel cleanliness, hygiene, and presentation standards. The role involves team supervision, room inspections, guest service support, and maintaining operational efficiency.
Key Responsibilities
Housekeeping Operations
- Supervise daily cleaning activities of guest rooms, corridors, public areas, and service areas.
- Assign work schedules and room allocations to housekeeping attendants.
- Conduct regular inspections to ensure rooms meet luxury hospitality standards.
- Coordinate room readiness with Front Office for arrivals and departures.
- Monitor housekeeping productivity and shift performance.
Quality Control & Guest Service
- Ensure high standards of cleanliness, hygiene, and room presentation.
- Handle guest requests and housekeeping-related complaints promptly.
- Conduct quality audits of rooms and public areas.
- Ensure VIP rooms and special requests are prepared according to guest preferences.
- Maintain guest satisfaction through attention to detail and service excellence.
Team Leadership
- Supervise, train, and motivate housekeeping associates.
- Conduct daily briefings and communicate operational priorities.
- Monitor staff grooming, attendance, and discipline.
- Provide on-the-job coaching and performance feedback.
- Support departmental training and development initiatives.
Inventory & Linen Control
- Monitor housekeeping supplies, guest amenities, and cleaning chemicals.
- Ensure proper usage and storage of cleaning equipment.
- Maintain linen inventory and coordinate laundry requirements.
- Report shortages, damages, and replacement requirements.
- Assist in stock control and cost management.
Safety & Compliance
- Ensure compliance with hotel hygiene, health, and safety standards.
- Follow SOPs for lost and found procedures.
- Report maintenance issues and coordinate repairs with Engineering.
- Ensure safe handling of chemicals and cleaning equipment.
- Maintain departmental records and inspection reports.
Qualifications
- Diploma or Degree in Hotel Management / Hospitality Management.
- Minimum 2–4 years of housekeeping experience in hotels.
- At least 1 year of supervisory experience preferred.
- Knowledge of housekeeping procedures, cleaning standards, and inventory control.
- Good communication and leadership skills.
- Ability to work flexible shifts and weekends.
Key Competencies
- Team Leadership
- Attention to Detail
- Guest Service Excellence
- Time Management
- Quality Inspection
- Communication Skills
- Problem Solving
- Housekeeping Operations Knowledge
- Hygiene & Safety Compliance
