Key Responsibilities of the Housekeeping Supervisor:
- Supports the smooth running of the housekeeping department, where all aspects of the guest experience are delivered to the highest levels
- -Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
- Delivers on plans and objectives where housekeeping initiatives hotel targets are achieved
- Supervises the housekeeping team fostering a culture of growth, development and performance within the department
- Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained-Builds and maintains effective working relationships with all key stakeholders
- Takes ownership of the departmental programmes that advance service standards, profitability and cost control
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Requirements of the Housekeeping Supervisor:
- Experience in housekeeping
- Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style
- Commitment to delivering exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions with proven problem-solving capabilities offering support where required
- Personal integrity, with the ability to work in an environment that demands excellence, time and energy
- Experience of working with IT systems on various platforms
- Strong communication skills
