As Housekeeping Manager, you'll keep all aspects of housekeeping and laundry running smoothly - and ensure high standards are met to deliver memorable and unique guest experiences.
Your day to day
People
- Direct daily activities, plan and assign work ensuring you always have the right staffing numbers
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
- Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties
- May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods
Guest Experience
- Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it's down to you to make rooms special and memorable for guests
- Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction
- Carry out special requests from guests, VIPs, repeat visitors and club members
- Help guests with their questions and complaints to achieve complete guest satisfaction
- Look smart - wear your uniform with pride
Responsible Business
- Maintain and order supplies and equipment whilst minimizing waste and maintaining green initiatives (example: container recycling, and cleaning agents)
- Reunite items with owners - and log any lost and found property
- Perform other duties as assigned. May also serve as manager on duty
Financial
- Help prepare and monitor the hotel's annual budget with a focus on increasing profitability
- Maintain proper inventory levels managing cost per room for supplies and labour Carry out the special requests from guests, VIPs, repeat visitors and club members
What We Need From You
- High School Diploma / secondary education / equivalent
- Four years housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience. Some college preferred
- Must be fluent in local language and other languages preferred
Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.
