Key Responsibilities
- Operations Management
- Oversee daily housekeeping operations including guest rooms, public areas, back-of-house, and laundry.
- Ensure rooms are cleaned and maintained as per Holiday Inn Express brand standards.
- Conduct daily inspections of rooms and public areas.
- Ensure adherence to IHG cleanliness and brand audit standards.
- Monitor room status updates and coordinate closely with Front Office and Maintenance.
- Guest Satisfaction
- Ensure high levels of guest satisfaction by maintaining superior cleanliness standards.
- Handle guest complaints related to housekeeping professionally and promptly.
- Ensure prompt response to guest requests.
- Team Leadership & Training
- Recruit, train, and develop housekeeping team members.
- Conduct regular training sessions on SOPs, grooming, hygiene, and safety.
- Prepare duty rosters and manage manpower effectively.
- Conduct performance appraisals and provide feedback.
- Quality & Brand Compliance
- Ensure compliance with IHG Way of Clean and brand operating standards.
- Prepare for internal and external audits.
- Maintain required documentation and records.
- Implement continuous improvement initiatives.
- Financial Management
- Prepare and manage housekeeping budgets.
- Control expenses including guest supplies, linen, uniforms, and cleaning materials.
- Manage inventory and maintain par stock levels.
- Coordinate with vendors and suppliers.
- Health, Safety & Hygiene
- Ensure compliance with fire, life safety, and hygiene standards.
- Ensure proper chemical handling and storage.
- Maintain MSDS records.
- Conduct regular safety drills and training.
Key Skills & Competencies
- Strong leadership and team management skills
- Excellent attention to detail
- Good communication skills
- Knowledge of hotel housekeeping operations
- Budgeting and cost control knowledge
- Problem-solving ability
- Understanding of IHG systems and brand audits
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