Summary
Operational Responsibilities
- Maintain inventory of guest supplies, cleaning materials, linen, stationery, and other room-related items.
- Conduct regular inventory checks of supplies and operating equipment in coordination with the Finance Division.
- Coordinate with the Materials Manager to ensure timely and adequate floral arrangements throughout the hotel.
- Supervise pest control and other contracted services to ensure effective and compliant operations.
- Oversee cleanliness and upkeep of guest rooms, public areas, back-of-house spaces, and employee residences.
- Manage vendor relationships for employee uniforms and ensure timely distribution.
- Ensure proper handling, documentation, and storage of lost and found items.
- Conduct regular inspections of guest rooms and public areas with the Front Office and Housekeeping leadership.
- Ensure VIP, special request, and long-stay guest rooms are prepared with appropriate amenities.
- Collaborate with Front Office and Engineering to block rooms for maintenance as needed.
- Ensure implementation of all brand standards and service touchpoints, including Touches of Hyatt and Rooms Top 20.
- Act on feedback from Consumer Audits and implement necessary improvements.
- Foster cross-departmental collaboration to ensure guest satisfaction and operational success.
- Promote a team-oriented culture within Housekeeping and across departments.
Administrative Responsibilities
- Maintain and update the Housekeeping Departmental Operations Manual.
- Conduct regular team briefings and communication meetings.
- Monitor and update departmental communication logs.
- Explore and implement new technologies and equipment to improve efficiency.
- Ensure service standards align with the Operations Manual and brand expectations.
Financial Responsibilities
- Approve purchase requests and invoices related to Housekeeping operations.
- Optimize productivity through multi-skilling, flexible scheduling, and task management.
- Manage departmental costs while maintaining service quality and guest satisfaction.
- Support monthly forecasting and contribute to the Annual Business Plan for the Rooms Division.
- Ensure compliance with financial policies, procedures, and timely reporting.
People & Culture Responsibilities
- Participate in recruitment and selection of Housekeeping staff using competency-based methods.
- Ensure punctuality, grooming, and professional appearance of all team members.
- Conduct annual performance reviews and support employee development plans.
- Plan and implement training programs in coordination with the Training Manager.
- Support Departmental Trainers and provide ongoing coaching and mentoring.
- Align work schedules with business needs and performance metrics.
- Encourage innovation, recognize contributions, and promote a culture of excellence.
- Uphold Hyatt's People Philosophy and core values in daily operations.
- Ensure team adherence to hotel policies, safety regulations, and hygiene standards.
- Act on Employee Opinion Survey results and implement relevant improvements.
- Attend and contribute to training sessions and leadership meetings.
- Maintain awareness of labor laws and employee relations best practices.
- Represent the hotel professionally in all interactions with external stakeholders.
- Ensure understanding and compliance with the Employee Handbook and hotel policies.
