Housekeeping Manager

Key Responsibilities:

• Manage day-to-day housekeeping operations (guest rooms, public areas, linen, laundry).
• Lead, train, and supervise housekeeping staff, including room attendants and laundry staff.
• Conduct regular inspections to ensure cleanliness and maintenance standards.
• Prepare duty rosters and manage staff scheduling.
• Maintain inventory of cleaning supplies, linen, guest amenities, and ensure timely procurement.
• Coordinate with Front Office and Maintenance teams for room readiness and repairs.
• Handle guest complaints related to housekeeping and resolve them promptly.
• Enforce hygiene, safety, and brand standards.
• Track and control housekeeping costs and reduce waste.
• Prepare housekeeping reports and participate in daily briefings.

Qualifications:

• Diploma/Degree in Hotel Management or related field.
• 35 years of housekeeping experience with 12 years in a supervisory/managerial role.
• Strong leadership, organization, and communication skills.
• Familiarity with housekeeping management systems (e.g., Opera, IDS, etc.)