Key Responsibilities
- Clean and service guest rooms, bathrooms, and public areas as per Holiday Inn Express brand standards.
- Ensure guest rooms are maintained with high standards of cleanliness, hygiene, and safety.
- Change bed linens, make beds, and replace used towels and amenities.
- Replenish guest supplies such as toiletries, linen, tea/coffee amenities, and minibar items (if applicable).
- Follow daily room assignment sheets and complete tasks within allocated time.
- Report maintenance issues, damaged items, or safety hazards to the supervisor immediately.
- Handle guest requests promptly, courteously, and professionally.
- Maintain housekeeping equipment, trolleys, and supplies in clean and working condition.
- Follow hotel SOPs, safety guidelines, and chemical handling procedures.
- Adhere to grooming, hygiene, and attendance standards of Holiday Inn Express.
- Support team members and assist in deep cleaning or special projects when required.
- Ensure lost and found items are handled as per hotel policy.
Skills & Competencies
- Basic knowledge of housekeeping operations and cleaning procedures
- Good communication and interpersonal skills
- Guest-focused attitude with attention to detail
- Ability to work efficiently under pressure
- Team player with a positive and professional approach
Key Performance Expectations
- Consistent delivery of Holiday Inn Express cleanliness and service standards
- High level of guest satisfaction
- Compliance with brand, safety, and hygiene policies
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