As a Housekeeping Associate, you'll be essential in creating a welcoming, clean, and comfortable environment for our guests. Your meticulous attention to detail ensures every room reflects our high standards of cleanliness and guest satisfaction. You'll be a key part of the team dedicated to making each guest's stay memorable.
Your Responsibilities
Guest Room & Public Area Care:
- Promptly respond to requests from guests and other departments.
- Prepare your cart with all necessary supplies and transport it to your assigned area.
- Enter guest rooms following proper procedures, ensuring vacancy before entering.
- Replenish guest amenities and supplies.
- Replace dirty linens and terry with fresh, clean items, and expertly make beds.
- Thoroughly clean bathrooms, ensuring all fixtures sparkle.
- Remove trash, dirty linen, and room service items.
- Verify that all in-room appliances are present and in working order.
- Straighten desk items, furniture, and appliances for a neat appearance.
- Dust, polish, and remove marks from walls and furnishings.
- Vacuum carpets and perform other floor care duties in guest rooms and hallways.
Guest Interaction & Professionalism:
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests service needs, offering assistance to individuals with disabilities.
- Thank guests with genuine appreciation.
- Communicate clearly and professionally with guests and colleagues.
- Maintain a clean and professional uniform and personal appearance.
- Uphold confidentiality of proprietary information.
Safety & Teamwork:
- Adhere to all company and safety/security policies and procedures.
- Report any maintenance problems, safety hazards, accidents, or injuries promptly.
- Complete all required safety training and certifications, and properly store flammable materials.
- Support your team to reach common goals.
- Ensure strict adherence to quality expectations and standards in all tasks.
Physical Requirements
- Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance, and heavier items with assistance.
- Push and pull a loaded housekeeping cart and other work-related equipment over various surfaces.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Stand, sit, kneel, or walk for extended periods throughout your work shift.
- Grasp, turn, and manipulate objects requiring fine motor skills and hand-eye coordination.
- Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
- Education: No high school diploma or G.E.D. equivalent required.
- Related Work Experience: No related work experience required.
- Supervisory Experience: No supervisory experience required.
- License or Certification: None required.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
