About the Company
We are hiring on behalf of White Apron Society (WAS), which is a luxury staffing service dedicated to the discerning needs of Ultra High Net-Worth Individuals (UHNIs) and their loved ones. WAS curates and places exceptional service professionals to manage private households with the utmost privacy and discretion.
About the Role
We are seeking an experienced House Manager to provide holistic oversight of a private HNI/UHNI household. This role serves as the central point of coordination for the home — managing vendors, staff, and operations to ensure every element runs with effortless precision. This is a leadership role suited to someone who has supervised teams within a hotel or private residential setting.
Key Responsibilities
- Oversee day-to-day household operations across all departments (housekeeping, kitchen, security, drivers, gardening, maintenance)
- Supervise, schedule, and manage performance of household staff, ensuring service standards are consistently met
- Manage vendor relationships, contracts, and payments (maintenance, repairs, deliveries, event vendors)
- Oversee household inventories — from pantry and linens to silverware and equipment
- Coordinate and manage logistics for private events, gatherings, and formal entertaining
- Maintain household budgets and expense tracking, reporting to the principal(s) as required
- Act as the primary point of contact between the family and household staff/vendors
- Ensure absolute discretion and confidentiality across all household matters
- Handle emergency situations and troubleshoot operational issues proactively
Requirements
- Minimum 2 years of experience as a House Manager, Butler, or Butler Supervisor
- Demonstrated experience working within a team of multiple hospitality staff, either in a hotel or private residential setting
- Fluent spoken and written English
- Strong leadership, organizational, and vendor management skills
- Immaculate grooming and professional presentation
- Verifiable references from previous employers
Good-to-Have
- Experience managing household budgets or P&L responsibility
- Proficiency in additional languages beyond English
- Familiarity with household management software/CRM tools
- Valid passport and willingness to travel with the family
- Formal hospitality qualification/certification
- Valid driving license
Please note: this role has strict requirements and only candidates who match the required criteria will be shortlisted.
