Hotel Sales Executive/ Manager

Roles & Responsibilities:

• Business Development:
• Identify, prospect, and secure new business opportunities in local, regional, and national markets.
• Develop and implement sales strategies to meet and exceed revenue goals.
• Promote the hotel's services to potential clients, including meeting planners, corporate clients, travel agencies, and event organizers.
• Create and follow up on leads through phone calls, emails, and face-to-face meetings.
• Client Relationship Management:
• Build and maintain strong relationships with key clients, partners, and stakeholders to maximize long-term revenue potential.
• Meet regularly with clients to maintain rapport and understand their needs.
• Provide personalized service to clients and ensure customer satisfaction.
• Sales Presentations & Negotiations:
• Conduct hotel site inspections, presentations, and tailored proposals for clients, showcasing the hotel's facilities, services, and packages.
• Negotiate rates, terms, and contracts with clients in line with the hotel's guidelines and revenue targets.
• Track client feedback and ensure expectations are met during and after their stay or event.
• Market Research & Reporting:
• Monitor competitor activities and trends in the market.
• Provide regular reports on sales activity, lead conversion, and performance.
• Present forecasts, sales updates, and market intelligence to senior management.
• Networking & Industry Representation:
• Attend industry events, trade shows, and conferences to expand the hotel's reach and network.
• Represent the hotel at community events, industry gatherings, and networking opportunities to build visibility and drive sales.
• Collaboration with Marketing & Operations:
• Work closely with the marketing team to ensure consistency in promotional campaigns.
• Collaborate with hotel operations teams to ensure seamless execution of group bookings, meetings, and events.