Job Description

Company Description Middleton Chambers and Middleton Inn offer premium event space and accommodation in the heart of Central Kolkata, near Maidan Metro. The venue hosts weddings, parties, conferences, and other events, providing guests with a convenient and well-connected location. With a focus on high-quality service and comfortable stays, Middleton Chambers aims to create memorable experiences for both event attendees and hotel guests. Team members work in a dynamic hospitality environment that values professionalism, courtesy, and guest satisfaction.
Role Description The Hotel Receptionist is a full-time, on-site role based in the Kolkata metropolitan area. The role involves greeting and checking in guests, managing check-outs, and handling reservations and room allocations. The Hotel Receptionist will answer phone calls, respond to inquiries, and provide information about rooms, rates, and hotel facilities. Daily responsibilities include maintaining an organized front desk, processing payments, updating guest records in the reservation system, and coordinating with housekeeping and other departments to ensure smooth guest experiences. The role also includes managing guest requests and concerns in a professional manner and upholding the hotel's standards of hospitality and service.
Qualifications

Candidates should possess strong Interpersonal Skills and Communication abilities to interact effectively with guests and colleagues.
Candidates should possess skills related to Receptionist Duties and Reservations, including check-in/check-out procedures and booking management.
Candidates should possess professional Phone Etiquette and customer service skills for handling calls and guest inquiries.
Relevant experience in front office or hospitality operations is beneficial.
Basic computer literacy and familiarity with reservation or property management systems are preferred.
Ability to work flexible shifts, including weekends and holidays, and remain calm under pressure.
A diploma or degree in Hospitality Management or a related field is an advantage but not mandatory.
Proficiency in English and local languages is beneficial for effective guest communication.