Job Title: Hotel Manager
Department:Operations
Reporting To:Management
Role Summary
The Hotel Manager is responsible for overseeing theoverall operations of the hotel, ensuring smooth day-to-day functioning, guest satisfaction, staff management, financial control, and compliance with hotel standards. The role acts as thesingle point of accountabilityfor operational performance and service quality.
Key ResponsibilitiesOperations Management
- Oversee daily hotel operations including rooms, reception, housekeeping, security, and maintenance
- Ensure smooth check-in/check-out processes and guest flow
- Monitor room occupancy, service quality, and operational efficiency
Guest Experience & Service Quality
- Ensure high standards of guest service and satisfaction
- Handle escalated guest complaints and resolve issues professionally
- Maintain hospitality standards and brand image
Staff Management
- Supervise, schedule, and coordinate hotel staff
- Ensure proper shift allocation and attendance discipline
- Conduct staff briefing and performance monitoring
- Coordinate with HR/payroll for attendance and salary processing
Financial & Cost Control
- Monitor daily revenue and expenses
- Control operational costs and reduce wastage
- Ensure billing accuracy and coordination with accounts
- Share daily and monthly performance reports with management
Inventory & Vendor Coordination
- Monitor hotel inventory and stock usage
- Coordinate with vendors for supplies and services
- Ensure timely procurement within approved budgets
System & Reporting
- Use hotel management software / CRM for operations tracking
- Review dashboards, reports, and KPIs
- Ensure accurate data entry and reporting
Compliance & Safety
- Ensure adherence to safety, hygiene, and hotel policies
- Coordinate for maintenance, repairs, and statutory requirements
- Ensure security protocols are followed
Skills & Competencies
- Strong leadership and decision-making skills
- Excellent communication and problem-solving ability
- Basic financial and cost-control knowledge
- Ability to manage multiple departments
- Proficiency in hotel software / POS systems
Qualification & Experience
- Graduate in Hotel Management or equivalent preferred
- Minimum25 years experiencein hotel operations
- Prior supervisory or managerial role preferred
Working Hours
- 10:00 AM 9:00 PM
- Weekly off as per company policy
Key Performance Indicators (KPIs)
- Guest satisfaction score
- Occupancy and revenue performance
- Cost control and expense management
- Staff productivity and discipline
- Compliance and audit readiness
