Hotel and Lodging - Business Process Designer

Key Responsibilities

• Analyze existing hotel and lodging operational processes, identifying inefficiencies or gaps
• Design new or optimized processes to improve service delivery, operational efficiency, and guest experience
• Document workflows, standard operating procedures (SOPs), and process maps
• Collaborate with department heads (front desk, housekeeping, F&B, reservations, etc.) to ensure process alignment
• Support implementation of process changes, including training staff and monitoring compliance
• Conduct impact analysis of process changes on operations, cost, and guest satisfaction
• Continuously monitor and improve processes through metrics, KPIs, and feedback
• Ensure processes comply with industry standards, regulations, and internal policies