Company Description Copper Chimney Restaurant is a growing food and beverage brand known for its welcoming atmosphere and quality dining experience. While originally based in Battle Creek, Michigan, the restaurant is expanding its presence and now operates in Pune City as well. Team members work in a guest-focused environment that values hospitality, reliability, and teamwork. The restaurant emphasizes high service standards, consistent food quality, and a respectful, inclusive workplace. Individuals who enjoy interacting with guests and working in a fast-paced setting will find strong opportunities to learn and grow.
Role Description This is a full-time, on-site Host/Hostess role based at Copper Chimney Restaurant in Pune City. The person in this position will greet guests warmly, manage reservations and walk-ins, and efficiently organize seating to ensure smooth table turnover. Daily responsibilities include answering phone calls, providing accurate wait-time estimates, guiding guests to their tables, and coordinating with servers and management to support service flow. The role also involves maintaining a clean and organized host station, presenting menus, and assisting with guest inquiries or special requests. The Host/Hostess is expected to provide courteous, professional service at all times, uphold restaurant standards, and contribute to a positive team environment.
Qualifications
- Strong interpersonal skills and the ability to build a welcoming, professional rapport with guests and team members.
- Customer service experience, with a focus on handling guest inquiries, concerns, and special requests courteously and efficiently.
- Clear verbal communication skills and confident phone etiquette for managing reservations, take-inquiries, and guest coordination.
- Experience with reservations and seating management systems or the ability to learn them quickly.
- Ability to remain calm and organized in a fast-paced environment, especially during peak service hours.
- Professional appearance, punctuality, and reliability, with a strong sense of responsibility and teamwork.
- Availability to work flexible shifts, including evenings, weekends, and holidays as required by restaurant operations.
- Prior experience in a restaurant, hotel, or hospitality role is preferred but not mandatory; training will be provided.
