Host Success specialist

Key Responsibilities:

• Engage with targeted hosts via phone calls, emails, or virtual meetings to provide actionable recommendations for listing optimization and bookability improvements.
• Prepare personalized outreach templates, including emails, call scripts, and campaign materials to enhance host portfolio performance.
• Conduct consultative calls to advise hosts on pricing, availability, and staying competitive in the market.
• Educate clients on feature/product changes and provide feedback to internal stakeholders.
• Maintain comprehensive call tracking sheets to monitor productivity and analyze engagement impact on key metrics.
• Support market management team in educational workshops, meetups, or in-market events as required.
• Manage a large volume of accounts effectively while prioritizing tasks and meeting deadlines.
• Ensure timely execution, attention to detail, and follow-through on all assigned tasks.
• Utilize CRM software, including Salesforce, to manage leads, opportunities, and account activities.