Host | Front Desk Associate

Front Desk Associate (Host) – Shalom Backpackers

At Shalom Backpackers, we don't just offer beds — we create experiences, communities, and stories for travelers across India. We're looking for energetic, people-first individuals who love hospitality, conversations, travel culture, and creating memorable guest experiences.

If you enjoy meeting travelers from around the world, solving problems proactively, and turning stays into unforgettable experiences — this role is for you.

Role: Front Desk Associate / Hostel Host

Department: Operations & Guest Experience

Job Type: Full-Time

Industry: Hospitality / Backpackers Hostel

Locations: Rishikesh, Jaipur, Goa, Udaipur, Mussoorie, McLeodganj, Shimla

Key ResponsibilitiesGuest Experience & Community Hosting

• Welcome guests with warmth and ensure smooth check-ins/check-outs
• Create a friendly, social, and engaging hostel atmosphere
• Interact with travelers and help them explore local experiences
• Handle guest queries, complaints, and requests professionally
• Ensure high guest satisfaction throughout the stay

Review Generation & Reputation Management

• Encourage guests to leave positive reviews on platforms like Airbnb, Hostelworld, Booking.com, Google, and MakeMyTrip
• Achieve monthly review generation targets
• Maintain strong guest relationships to improve ratings and repeat bookings
• Monitor guest feedback and report improvement areas

Upselling & Revenue Generation

• Upsell room upgrades, café items, travel experiences, rentals, events, and activities
• Achieve monthly upselling and ancillary revenue targets
• Promote in-house experiences and local tours
• Increase direct bookings and walk-ins through guest engagement

Front Desk Operations

• Manage reservations, walk-ins, and OTA bookings
• Handle cash, billing, invoices, and basic reports
• Coordinate with central reservation and operations teams
• Maintain daily reports and occupancy updates

Housekeeping Coordination

• Supervise room cleaning and dorm readiness
• Coordinate with housekeeping staff for quick room turnover
• Ensure cleanliness standards across dorms, rooms, washrooms, and common areas
• Conduct daily room inspections

Repairs & Maintenance Coordination

• Identify repair and maintenance issues proactively
• Coordinate with vendors/maintenance teams for quick resolution
• Ensure hostel facilities are operational and guest-ready at all times

Skills & Requirements

• Strong communication and interpersonal skills
• Fluent in English and Hindi
• Friendly, confident, and guest-oriented personality
• Ability to multitask in a fast-paced environment
• Basic computer and OTA/PMS knowledge preferred
• Passion for travel, hospitality, and community building
• Experience in hospitality, hostels, hotels, cafés, or customer service is a plus

What We Offer

• Accommodation in Staff Dormitory
• Complimentary Staff Meals
• Travel & Hospitality Exposure
• Growth Opportunities within Shalom Backpackers
• Fun, Young & Creative Work Environment
• Opportunity to meet travelers from across the world

Ideal Candidate

You're not just a receptionist — you're a host, problem solver, community builder, salesperson, and experience creator. You understand that every guest interaction impacts reviews, revenue, and the overall vibe of the hostel.

How to Apply

Interested candidates can apply through LinkedIn or share their resume with the Shalom Backpackers team.

Come build unforgettable travel experiences with us at Shalom Backpackers!