Hospitality Systems Integration Specialist / Technical Consultant

About the Engagement

We are looking for an experienced Hospitality Systems Integration Specialist / Technical Consultant to support a client on a technical discovery and integration consulting assignment.

The client operates a hospitality technology environment involving Oracle OPERA PMS 5.x / 5.6, Amadeus iHotelier / TravelClick, hotel reservation and distribution systems, and related hospitality data platforms.

The initial engagement is focused on understanding the existing ecosystem, documenting integration and data flows, evaluating available interfaces and extraction mechanisms, and defining a safe and scalable approach for connecting hospitality data to an external CRM/reporting platform.

This is initially a technical discovery and consulting engagement, with the potential for implementation and ongoing support.

What We Are Looking For

We are looking for an individual consultant, technical specialist, or experienced technology company with hands-on experience implementing or integrating hotel PMS, CRS, reservation, distribution, and hospitality data systems.

Strong practical experience with Oracle OPERA PMS and Amadeus iHotelier / TravelClick is highly preferred.

The ideal candidate should be able to work with both business stakeholders and technical teams and translate hospitality-system knowledge into a clear integration and implementation strategy.

Key Responsibilities

1. Reservation Flow Analysis

Understand and document the complete reservation lifecycle across the hospitality ecosystem, including:

• Amadeus iHotelier / CRS
• Oracle OPERA PMS
• Reservation/distribution channels
• Hotel booking channels
• Interfaces between systems
• Modification and cancellation flows
• Check-in / check-out related data
• No-show and cancellation scenarios

Document how data moves from the initial reservation through the PMS and downstream systems.

2. Oracle OPERA Technical Discovery

Identify and evaluate available Oracle OPERA capabilities, including:

• OPERA reports
• OPERA interfaces
• OPERA database/data-access options where applicable
• OXI
• OWS
• OPERA APIs/services where applicable
• Other supported integration mechanisms
• Scheduled exports and reporting mechanisms
• Existing hotel/vendor interfaces

Determine which options are appropriate for read-only data extraction, integration, automation, and reporting.

3. Hospitality Data Mapping

Create a detailed mapping of important hospitality data elements, including:

• Reservation ID / confirmation number
• PMS reservation identifiers
• CRS reservation identifiers
• Guest/customer information
• Guest profiles
• Contact information
• Booking source/channel
• Property/hotel
• Room type
• Room number where applicable
• Rate code
• Rate amount
• Currency
• Availability
• Stay dates
• Arrival/departure dates
• Number of rooms
• Room nights
• Adults/children
• Reservation status
• Cancellation information
• No-show information
• Revenue
• Taxes/fees where available
• Payment-related information where appropriate
• Market/source/channel information

The consultant should identify how these fields are represented across systems and how they can be reliably reconciled.

4. Integration & Data Extraction Assessment

Evaluate safe and supported methods for extracting hospitality data into an external:

• CRM
• Data warehouse
• Reporting platform
• Analytics platform
• Customer intelligence platform

The assessment should cover:

• API-based integration
• OPERA interfaces
• OXI / OWS
• Reports
• Database access where supported
• Scheduled exports
• Batch integration
• Event-based integration where available
• Middleware/integration platforms
• Vendor-supported integration mechanisms

The recommendation should clearly distinguish between supported integration approaches and approaches that may create operational or vendor-support risks.

5. Automation Assessment

Identify what can realistically be automated, for example:

• Reservation synchronization
• New reservation ingestion
• Reservation modifications
• Cancellation updates
• Guest profile synchronization
• Room-night calculations
• Revenue aggregation
• CRM updates
• Reporting data pipelines
• Data reconciliation
• Scheduled data extraction
• Monitoring and error handling

Also identify activities that require:

• Hotel/vendor configuration
• Oracle/OPERA support
• Amadeus/TravelClick support
• Third-party integration support
• Manual operational processes

6. Technical Architecture

Provide recommendations for the future integration architecture, including:

Hospitality Systems → Integration Layer → Data/CRM Platform

The consultant should be able to recommend:

• Integration architecture
• API/interface strategy
• Data synchronization approach
• Data model
• Master-data strategy
• Reservation identity mapping
• Error handling
• Retry mechanisms
• Reconciliation
• Audit logging
• Security
• Authentication
• Data privacy
• Monitoring
• Scalability

7. Discovery Documentation

Expected deliverables may include:

Current-State Architecture

Document the existing:

iHotelier / CRS → OPERA → Interfaces → External Systems

flow.

Reservation Data Flow

Document:

Booking → Confirmation → PMS → Modification → Cancellation → Stay → Revenue

Data Mapping

Provide a field-level mapping between source systems and the proposed external CRM/reporting model.

Integration Recommendation

Provide a recommended technical approach with:

• Architecture
• Integration method
• Data model
• Security considerations
• Implementation dependencies
• Risks
• Estimated implementation complexity

Required Experienced

Must Have

• Hands-on experience with Oracle OPERA PMS
• Strong understanding of OPERA 5.x / 5.6
• Practical experience with hotel reservation/PMS integrations
• Understanding of OXI and/or OWS
• Experience with hospitality CRS/reservation systems
• Experience with Amadeus iHotelier / TravelClick or equivalent CRS
• Strong understanding of hotel reservation lifecycle
• Experience mapping hospitality data
• Experience with APIs/interfaces/data extraction
• Ability to document complex integration architectures
• Strong understanding of hotel terminology and operational processes

Preferred

Experience with:

• Oracle Hospitality ecosystem
• OPERA Cloud migration/integration
• Hotel CRS
• GDS
• Channel managers
• Booking engines
• Distribution systems
• Hospitality CRM
• Hotel data warehouses
• BI/reporting platforms
• ETL/ELT
• REST/SOAP APIs
• Middleware
• Azure/AWS cloud integration
• Data governance and security

How to Apply

Please send us:

1. Your/company profile
2. Relevant hospitality technology experience
3. Years of experience with Oracle OPERA
4. OPERA versions worked with
5. Experience with OXI / OWS
6. iHotelier / TravelClick experience
7. Similar hospitality integration projects
8. Description of the systems you integrated
9. Your role and responsibilities in those projects
10. Relevant architecture/integration examples
11. Team size and capabilities, if applying as a company
12. Availability
13. Commercial model / consulting rate

Please include details of at least one relevant hospitality integration project you have personally worked on.

We are especially interested in candidates or companies who can demonstrate real-world OPERA + CRS integration experience.

If you have relevant experience, message us or send your project details and we will connect with you for the next discussion.