Hospitality Sales Executive

We're Hiring: Sales & Reservations Executive

Company: Shola Crown – A Luxury Boutique Resort

Location: Kochi, Kerala

Employment Type: Full-time, on-site

Reporting to: General Manager – Sales

Salary: 25,000–35,000 per month, based on experience

Additional Benefit: Performance-based sales incentives

Shola Crown is looking for an experienced and proactive Sales & Reservations Executive to support our sales operations from Kochi. The ideal candidate should be confident in handling guest enquiries, generating leads, following up with prospects and converting enquiries into confirmed bookings.

• Attend reservation calls and respond promptly to enquiries received through phone, WhatsApp and email.
• Understand guest requirements, recommend suitable rooms and packages, and convert enquiries into bookings.
• Make cold calls to potential customers, travel agents, companies and other business partners.
• Follow up consistently on new, pending and previously generated leads.
• Prepare quotations, booking confirmations and payment follow-ups.
• Maintain complete and accurate lead and booking information in the CRM.
• Build and maintain relationships with travel agents, tour operators and corporate clients.
• Occasionally meet travel agents and business partners in and around Kochi.
• Promote direct bookings and upsell suitable room categories, meal plans, activities and packages.
• Coordinate with the resort's reservations, front office and operations teams to ensure a smooth guest experience.
• Contact guests after their stay to collect feedback and encourage genuine online reviews.
• Maintain an organised customer and agent database.
• Prepare daily, weekly and monthly sales, lead-conversion and follow-up reports.
• Monitor sales targets, booking conversions and pending opportunities.
• Support promotional campaigns, seasonal offers and other sales initiatives assigned by the GM – Sales.

• Minimum 2 years of experience in hospitality, resort, hotel, travel or reservation sales.
• Strong sales, negotiation, follow-up and customer-service skills.
• Experience in converting telephone and digital enquiries into confirmed bookings.
• Working knowledge of CRM software, Google Sheets, Microsoft Excel and sales reporting.
• Comfortable using WhatsApp Business, email and other digital communication tools.
• Ability to maintain a structured sales pipeline and follow-up schedule.
• Good written and verbal communication skills in English.
• Knowledge of Hindi or Tamil would be an advantage.
• Familiarity with hotel room categories, meal plans, rates, packages and reservation procedures is preferred.
• Self-motivated, target-oriented and capable of working with limited supervision.
• Willingness to travel locally for occasional agent and corporate meetings.