Hospitality Manager - Client Site Services
Position Overview
- We are seeking an experienced Hospitality Manager to oversee comprehensive soft services, food & beverage operations, and event management at a dedicated client site within a leading IT company. This role requires a dynamic professional who can deliver exceptional workplace experiences while managing multiple service streams in a fast-paced technology environment.
Key Responsibilities
- Soft Services Management
- Oversee daily operations of reception, concierge, and guest services
- Manage housekeeping standards and workplace cleanliness protocols
- Coordinate mail and package distribution services
- Ensure seamless visitor management and security compliance
- Supervise administrative support services and meeting room coordination
Food & Beverage Operations
- Manage cafeteria operations, catering services, and beverage programs
- Oversee vendor relationships with food service providers
- Ensure compliance with health and safety regulations
- Monitor food quality, presentation, and customer satisfaction
- Manage inventory, procurement, and cost control for F&B services
Event Management
- Plan and execute corporate events, meetings, and employee engagement activities
- Coordinate logistics for conferences, seminars, and client presentations
- Manage event budgets and vendor relationships
- Ensure seamless setup, execution, and breakdown of events
- Support marketing and communication for internal events
Team Leadership & Client Relations
- Lead and develop a team of service professionals
- Maintain strong relationships with client stakeholders and IT company leadership
- Monitor service level agreements and performance metrics
- Implement continuous improvement initiatives
- Handle escalations and resolve service issues promptly
Required Qualifications
- Experience & Education
- Bachelor's degree in Hospitality Management, Business Administration, or related field
- 5+ years of experience in hospitality or facility management
- Previous experience managing multiple service verticals preferred
- Experience working in corporate or technology environments advantageous
Skills & Competencies
- Strong leadership and team management abilities
- Excellent customer service and relationship management skills
- Project management and event planning expertise
- Budget management and cost control experience
- Proficiency in hospitality management software and Microsoft Office Suite
- Strong communication and interpersonal skills
Personal Attributes
- Proactive problem-solver with attention to detail
- Ability to multitask in a fast-paced environment
- Flexible and adaptable to changing client needs
- Professional demeanor with strong service orientation
- Cultural awareness and ability to work with diverse teams
What We Offer
- Competitive salary and benefits package
- Opportunity to work with a prestigious IT company client
- Professional development and career advancement opportunities
- Dynamic work environment with exposure to cutting-edge technology sector
- Performance-based incentive
es and recognition programs
Client Engagement
- create a fun and impactful client engagement strategy
- engage with all employees and key stakeholders
- imbed in the FM team a culture of empowerment, engagement and fulfilment
- monitor and develop procedures to ensure client's expectations are conveyed and worked upon
- pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
- deliver an exceptional quality of service to the Client, as reflected by Client feedback
Communication
- liaison with JLL team and client on soft service and hard service delivery
- create, manage JLL profile within the client account
- champion monthly meetings with GWS lead to enhance relationships
Promoting teamwork across the board
At JLL, we strongly believe that teamwork is the secret behind every successful company. Do you share our thoughts If so, then you are what we're looking for. In this role, you will support our people's growth and development through effective training and coaching sessions. Likewise, you'll promote a culture that upholds the I am JLL core behaviours and fosters teamwork, cooperation and performance excellence. Also part of your job is to ensure that the team is constantly motivated, and that trust and work ethics prevail among members.
What You Can Expect From Us
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
