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Home Visit Appointment Coordinator

Acme Services
Mumbai
1-3 Years
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Job Description

  • Inbound & Outbound Calls: Handle inquiries from potential customers interested in our home visit service and proactively reach out to leads.
  • Appointment Scheduling: Coordinate and schedule home visit appointments based on customer preferences and stylist availability.
  • Follow-ups: Maintain a structured follow-up process to confirm and remind customers about their appointments.
  • Customer Engagement: Provide a high level of customer service, answering questions about the service, addressing concerns, and highlighting the benefits of a home visit.
  • CRM Management: Accurately update and maintain records of all customer interactions and appointment details in the CRM system.
  • Collaboration: Work closely with stylists, store teams, and the customer experience team to optimize appointment slots and availability.
  • Performance Tracking: Monitor and report appointment conversion rates, cancellations, and customer feedback to improve the booking process.

More Info

Job Type:
Permanent Job
Industry:
Customer Service
Role:
External Consultant
Function:
Customer Service/Call Centre/BPO
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Acme Services

We have a huge experience in recruitment for almost every industry from accounting to automobiles and from manufacturing to healthcare and IT. We strive to deliver excellence by understanding the necessity of our client and discovering true talent for them. "Optimizing performance" is what we constantly endeavor to deliver which not only helps us to hunt for the right talent in the market but also nurture a long term affiliation with our esteemed clients.

Job ID: 132811399

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Last Updated: 24-03-2026 10:31:01 AM
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