- Ensure optimal productivity of collection resources (collection executives, call center etc)
- Manage delinquencies in line with targets (DPD, flows, loss accounts, margin breach, matured loans)
- Auction conduct & minimize losses
- Coordinate with branches and credit to facilitate recovery/ pre-delinquency management
- Regular MIS
- Conduct field visits for recoveries in coordination with legal, vigilance etc
- Strict adherence to laid down guidelines in terms of notices, publications, documentation etc
Core competencies, knowledge and experience:
Graduate/Post Graduate
Exp: 3-4 years with leading players
Analytical skills, Good interpersonal skills.
Very good listening skills and verbal communication
