Job Location: Pune, Mumbai, Bangalore & Chennai
Skills: Hitachi Storage Administrator
Notice Period: Immediate to 60 days
Experience: 10+ years
Storage GCM5 - Chief Technical Specialist / Chief Infrastructure Management Analyst / Service Manager
Storage Technology
- VSP, VSP G1000, VSP G1500
- Replication - True copy, ShadowImage
- Hitachi Storage Navigator, Hitachi Device manager, Hitachi Command Suite
- Tuning manager
- NETAPP FAS Series 3000/6000, A700, and Cluster Mode
- DFM / Operations Manager, OnCommand System manager
- NETAPP replication SNAP Mirror / Vault
- Brocade Network Advisor
- Brocade CLI and SAN Related Products
- VMAX/DMX/Xtreme IO
- VPLEX, VNX/Clarion
- Isilon, Centera, Celerra
- Replication BCV/Clone, SRDF/Recovery Point Appliance
- Thin Provisioning, Performance Manager, Unisphere
- Backup Technology
- On Duty roster to support for 24x7 Standby services, participate ad-hoc incident
- Creation of LUNs & mapping to host
- LUN/Server decommission
- Meta Device creation/addition & removal
- Virtual provisioning & Tiering
- Local & remote replication for Backup/DR
- Creation of CIFS/NFS file system and exporting to host
- Enhanced troubleshoot of CIFS & NFS permission issues
- Creating Qtrees, Implementing Quota Limits with user level and folder level with quota policies
- Configure, administer and troubleshoot Snap-Mirror Environment
- Scheduling Snapshots and Snap-vault snapshots, snap-drive, snap manager
- Managing the reports using operations manager
- Experience in SAN Fabric configuration with Brocade/Cisco
- Able to perform health checks, zoning, troubleshooting fabric-related issues, handle upgrades
- Change preparation
- Handling Routine Reporting
- Handle escalation from peers
- Change review and approval
- Able to handle basic troubleshooting over storage performance
- Handle advanced performance analysis and advise on the hotspot and propose a resolution
- Engagement of Solutioning for new technology
- Migration Planning and Change arrangement
- Human Resource management and Team management
- Service Level Review and team improvement plan
- Management tracking and reporting
- Participate in operation presentations and Daily Standup call for tower-based reporting
- Team improvement planning
- Team appraisal review and comments
- Backup Duty
- Minimum 8 years of relevant hands-on experience on above-mentioned technology
- Degree in Computer Science / Information System or related disciplines
- Solid understanding of operating systems (Linux/AIX/Solaris/Windows/ESX / HPUX) would be an advantage
- Knowledge of Service Management tools Remedy/Service Now would be an advantage
- Certified in ITIL / ISO Process would be an advantage
- Understanding of enterprise networking would be an advantage
- Experience with Vendor support role would be an advantage
- Experience with SAN / NAS / Fabric L2-L3 support or above would be an advantage
- Experience with SAN / NAS / Fabric Solutioning, or Pre-sales experience would be an advantage
- Excellent listening, oral, and written communication skills
- Fluent in English
- Fluent in Cantonese would be an advantage
- Mandatory for Cantonese speaking for Hong Kong Hiring
- Planning and Organization
- Excellent Planning and execution, good time management skills
- Identify tasks to be accomplished, Prioritize tasks, participate in technical discussion
- Make good follow-up and provide constructive feedback
- Attention to Detail
- Applying quality standards to all tasks undertaken and ensuring that nothing is overlooked
- Establishing relationships and maintaining contacts with people from a wide variety of backgrounds
- Pay attention to assigned and provide accuracy on the tasks/activity
- Flexibility
- Should be flexible to attend customer and organizational needs
- Should have a high level of flexibility and Adaptability to situations
- Analytical Thinking
- Acquiring and understanding of problems or situations by breaking them down systematically into their components or parts and identifying the relationships between these parts
- Ability to solve problems quickly and permanently using step-by-step standard methods
- Conceptual Thinking
- Acquiring understanding of the underlying issues in complex problems or situations by correctly relating these to simpler or better-understood concepts, models, or previous experiences
- Ability to understand a situation or problem by identifying patterns or connections, and address the issues
- Continuous Improvement
- Understanding the root cause of the issue, and planning for governance
- Apply permanent fix to remediate the problem
- Understanding of Business Criticality and Result-Oriented Mindset
- Whenever incident is reported, think from the business angle and drive the incident till rest
- With minimal impact to the business aspect regardless of efforts and problem owner
