As aSales Associate,your primary responsibility will be to engage with customers through different communication channels voice (inbound/outbound), chat, email, and regional language support depending on the specific client and assigned process. You will play a key role in promoting products or services, generating leads, and ensuring a high level of customer satisfaction.
Key Responsibilities
- Handle outbound, inbound, regional, email, or chat-based processes as per client assignment.
- Contact potential customers and present products or services professionally.
- Follow approved scripts and sales guidelines to overcome objections and close sales.
- Maintain accurate records of customer interactions, sales, and leads in CRM tools.
- Meet daily, weekly, and monthly sales targets.
- Deliver excellent customer service and resolve inquiries effectively.
- Stay updated on assigned client offerings, product knowledge, and market trends.
- Share feedback and best practices with the team to support collective performance.
- Adhere to all company policies and client compliance standards.
Candidate Profile
Skills Required:
- Strong communication skills in English; regional language proficiency is a plus.
- Effective sales, negotiation, and interpersonal skills.
- Good understanding of customer needs and the ability to provide appropriate solutions.
- Familiarity with computers and CRM systems.
- Goal-oriented mindset and ability to thrive in a target-driven environment.
- Positive attitude and team spirit.
- Flexibility to work across different shifts and adapt to changing client requirements.
Qualifications:
- Open to Undergraduates, Graduates, Postgraduates, MBAs, and B.Tech candidates.
- Freshers and experienced professionals are encouraged to apply.
- Prior experience in tele-sales or customer support will be considered an added advantage.
Job Overview
- Position:Sales Associates
- Location:Noida / Gurugram
- Compensation:1.50 LPA 4.50 LPA (Based on experience, interview, and client)
- Shift Type:Day / Night / Rotational shifts, depending on the client and process
