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Kausthuba Kimmane Mohan (Proprietor of Rivera Manpower Services)

Hiring Technical Support Analyst For Infosys/ US Shift/ Upto 6lpa.

Kausthuba Kimmane Mohan (Proprietor of Rivera Manpower Services)
Bengaluru
1-5 Years
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  • Posted a month ago
  • Over 400 applicants
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Job Description

Key Responsibilities:

  • Providetechnical supportand troubleshootMicrosoftproduct-related queries (Windows OS, Office Suite, etc.)
  • Resolve issues related tosoftware installation, system configuration, and performance
  • Deliver excellent customer service by communicating effectively and addressing client concerns professionally
  • Assist clients via various channels, including phone, email, and chat, with technical troubleshooting steps
  • Log and document all technical issues in ticketing systems and escalate complex issues when necessary
  • Provide step-by-step instructions to customers to resolve technical problems
  • Ensure a high level of customer satisfaction through timely issue resolution

Skills & Qualifications:

  • Graduate in any Technical Background
  • Minimum2 Year of Tech Support Experience
  • Strong knowledge ofMicrosoft technologies(Windows, Office, etc.)
  • Excellentoral and written communicationskills
  • Ability to multitask and prioritize in a fast-paced environment
  • Strongproblem-solvingand troubleshooting abilities
  • Willingness to work in shifts

More Info

Job Type:
Permanent Job
Industry:
BPO
Role:
Customer Service Executive (Voice)
Function:
Customer Service/Call Centre/BPO
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Kausthuba Kimmane Mohan (Proprietor of Rivera Manpower Services)

Rivera Manpower Services, a renowned manpower consultancy, excels in talent solutions for IT and non-IT sectors. Over the past ten years, we have partnered with organizations to streamline recruitment, delivering top-notch professionals for specialized positions. We are a Top Choice for Bespoke Job placements. Leveraging our industry expertise and access to a diverse talent pool, we skillfully align skills, roles, and cultural fit. Our experienced teams, specialized in distinct skill domains, consistently source candidates who perfectly match our clients specific needs, offering tailored recruitment solutions that ensure success.

Job ID: 106328013

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Last Updated: 24-10-2025 10:09:52 AM
Homejobs in Bengaluru / BangaloreHiring Technical Support Analyst For Infosys/ US Shift/ Upto 6lpa.