Search by job, company or skills

Hiring Sr. Customer Support – Billing Voice Kolkata

2coms
Kolkata
1-5 Years
Save
new job description bg glownew job description bg glownew job description bg svg
  • Posted a month ago
  • Be among the first 30 applicants
Early Applicant
Quick Apply

Job Description

Title: Senior Customer Support Representative – International Billing Voice
Location: Kolkata
Job Type: Full-Time
Industry: BPO / International Voice Process / Billing Support

Summary:

We are seeking a dedicated Senior Customer Support Representative to join our International Billing Voice Process team in Kolkata. This role is critical in delivering exceptional customer experiences by resolving billing inquiries with precision and professionalism across global time zones. The ideal candidate will be a self-driven professional with proven experience in international billing support, strong communication skills, and the ability to thrive in a dynamic, customer-centric environment. You will serve as a key point of contact for international clients, ensuring accurate resolution of billing issues while maintaining compliance with service standards. This is a full-time, office-based position requiring flexibility to work rotational shifts, with opportunities for growth within a global support framework.

Responsibilities:

• Handle international billing-related voice calls and chat interactions from global clients across multiple time zones
• Deliver prompt, courteous, and accurate responses to customer inquiries with a focus on resolution and satisfaction
• Resolve complex billing discrepancies, payment issues, and account-related concerns with high precision
• Uphold best practices in customer service, including active listening, empathy, and professional communication
• Adapt seamlessly to rotational shift schedules and evolving business demands
• Maintain strict adherence to process compliance, data security, and service quality standards

Requirements


• Minimum of 6 months of hands-on experience in an International Billing Voice Process (mandatory)
• Freshers are not eligible
• Undergraduate, Graduate, or Postgraduate qualification in any discipline
• Exceptional English communication skills (verbal and written)
• Solid technical aptitude and analytical mindset to troubleshoot billing issues efficiently
• Strong interpersonal and conflict-resolution skills
• Ability to work effectively in a global support environment with diverse customer bases
• Must be based in Kolkata
• Only female candidates are eligible

Work Details:

• Work Mode: Work From Office
• Shift: Rotational shifts
• Week Off: 2 rotational days
• Both-side cab facility provided

Benefits

• Salary: Up to ₹4 LPA (based on experience)
• Both-side cab facility
• Opportunity to work with a captive unit
• Career growth through Internal Job Postings (IJP) across roles and business units

Other Job Details:

• Location: Kolkata (Work From Office)
• Gender: Female candidates only
• Experience: Minimum 6+ months in International Billing Voice Process (Mandatory)
• Eligibility: Freshers not eligible | Only Kolkata-based candidates
• Qualification: UG / Graduate / Postgraduate
• Graduating Year: Any pass-out year
• Shift: Rotational shifts | 2 rotational week-offs
• Payroll: Direct company payroll (Captive Unit)
• Communication: Excellent English (Verbal & Written)
• Salary: Up to ₹4 LPA (Based on experience)
• Relocation: Not available



Spotlight
  • Both-side cab facility. Work with a captive unit.

More Info

Job Type:
Permanent Job
Industry:
BPO, Customer Service, Call Center
Role:
Customer Service Executive (Voice), Customer Service Executive (Non-voice), Other Customer Service/Call Center
Function:
Customer Service/Call Centre/BPO
Employment Type:
Full time
Open to candidates from:
Indian

About Company

2coms

2COMS Group was established in 1993 and has been serving as a Complete Human Supply Chain Management Group for over 27 Years now. Currently there are 25+ Operation centers of  2COMS Group pan India with 550+ Employees and 3500 + Associate. As an equal opportunity organization about 60% of the employee workforce consists of women employees. 2COMS Group also has 6 National Awards and 60+ Corporate awards/Recognitions under the kitty. 2COMS Group broadly functions on the following verticals : Recruitment and Apprenticeship Staffing Skill Development Social Entrepreneurship and CSR

Job ID: 143805565

Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs
Last Updated: 03-03-2026 07:05:03 AM
Homejobs in KolkataHiring Sr. Customer Support – Billing Voice Kolkata