Hiring Senior Customer Support Representative For JPMC!!CTC Upto 7.5L

Description

We are seeking a Senior Customer Support Representative to join our dynamic team at JPMC. The ideal candidate will have strong communication skills, a passion for customer service, and the ability to resolve issues efficiently. This role is crucial in providing top-tier support to our clients and ensuring their satisfaction.

Responsibilities

• Provide exceptional customer support and service to clients via phone, email, and chat.
• Resolve customer inquiries and issues promptly and effectively.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction and resolution of issues.
• Assist in training new team members and sharing best practices.
• Identify opportunities for process improvements and suggest enhancements.

Skills and Qualifications

• Bachelor's degree in any field preferred.
• 1-6 years of experience in customer support or a related field.
• Excellent verbal and written communication skills in English.
• Proficient in using customer support software and tools.
• Strong problem-solving skills and ability to think critically.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Customer-focused attitude with a strong desire to help others.