Hiring Senior Customer Support For JP Morgan Chase!ICTC UPTO 7.5LAC

Description

We are seeking a Senior Customer Support professional to join our team at JP Morgan Chase. The ideal candidate will have 1-6 years of experience in customer support, providing exceptional service and resolving client issues efficiently. This role requires a proactive approach to customer interaction and a commitment to enhancing the overall customer experience.

Responsibilities

• Provide exceptional customer service to clients via phone, email, and chat.
• Resolve customer queries and issues in a timely manner.
• Maintain a detailed understanding of JP Morgan Chase products and services.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members and other departments to enhance the customer experience.
• Identify trends in customer inquiries and suggest improvements to processes.

Skills and Qualifications

• Bachelor's degree in any field or equivalent experience.
• 1-6 years of experience in customer support or related field.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Strong attention to detail and organizational skills.