Hiring Senior Customer Support Associate For Investment Bank!7.5lac

Description

We are seeking a Senior Customer Support Associate to join our investment banking team. In this role, you will be responsible for providing exceptional customer support to our clients, addressing their inquiries, and resolving issues effectively. Your expertise in customer service will help enhance client satisfaction and contribute to the overall success of our banking operations.

Responsibilities

• Provide excellent customer support to clients of the investment bank via phone, email, and chat.
• Resolve client inquiries and issues related to banking products and services in a timely manner.
• Document client interactions and ensure accurate record-keeping in the CRM system.
• Collaborate with other departments to ensure client needs are met and issues are resolved efficiently.
• Assist in the onboarding process for new clients, ensuring a smooth transition and understanding of services.
• Stay updated on banking products, services, and regulatory changes to provide accurate information to clients.

Skills and Qualifications

• Bachelor's degree in finance, business administration, or a related field.
• 1-6 years of experience in customer support or client services, preferably in the financial or investment banking sector.
• Strong communication skills, both verbal and written, with the ability to convey information clearly.
• Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Problem-solving skills with the ability to think critically and handle challenging situations.
• Attention to detail and strong organizational skills to manage multiple tasks effectively.
• Ability to work in a fast-paced environment and adapt to changing priorities.