Hiring NICE inContact Developer

Key Responsibilities:

• Develop, configure, and maintain NICE inContact CXone Studio scripts including IVR, call routing, SMS, chat, and email workflows
• Design and implement seamless call flows for optimal customer experience
• Integrate CXone with CRM systems and other third-party applications
• Utilize APIs, REST, SOAP, and JSON for system integrations and data exchanges
• Ensure compliance with telephony regulations, data privacy laws, and security best practices
• Troubleshoot and optimize existing scripts and workflows to improve efficiency and reliability
• Collaborate with cross-functional teams including telephony, security, and application teams

Required Skills:

• Strong experience with NICE inContact CXone Studio scripting and development
• Solid knowledge of APIs, REST, SOAP, JSON, and web services
• Familiarity with telephony systems and protocols
• Understanding of security, data privacy, and telephony regulations
• Experience in multi-channel communication workflows (IVR, SMS, chat, email)
• Ability to troubleshoot and resolve technical issues