Job Description

Job Title: Desktop Engineer
Experience: Freshers / 0-1 Year

Provide first-level desktop and end-user support for incidents and service requests received through walk-in and onsite support channels.
Troubleshoot desktop, laptop, operating system, application, and peripheral-related issues.
Assist users with Windows OS, MS Outlook, mobile devices, and other commonly used applications.
Respond promptly to reported incidents, investigate issues, and provide temporary or permanent resolutions where possible.
Provide regular status updates and escalate unresolved or complex issues to the appropriate support team.
Maintain ownership of assigned tickets and follow up with users until issues are resolved and closed.
Accurately document troubleshooting steps, resolutions, and relevant information in the ticketing system.
Deliver a professional and customer-focused support experience.
Manage user expectations and highlight potential escalations to the Team Lead.
Assist with basic hardware, software, connectivity, and peripheral troubleshooting.
Follow established IT support procedures, service standards, and security guidelines.

Minimum Diploma in Information Technology, Computer Science, or a related field.
Freshers are welcome to apply prior desktop/end-user support experience is an advantage.
Basic knowledge of Windows OS, MS Outlook, desktop/laptop hardware, and mobile devices.
Basic understanding of networking and IT troubleshooting concepts.
Good communication, interpersonal, and customer-service skills.
Strong troubleshooting and problem-solving abilities.