Hiring For US Customer Support - Technical Support

Job description:

Key Responsibilities:

• Handle high-volume inbound and outbound international calls.
• Resolve customer issues efficiently and accurately within set timelines.
• Follow standard operating procedures and company policies.
• Maintain detailed call logs and reports using CRM tools.
• Achieve daily, weekly, and monthly performance targets (AHT, CSAT, FCR, etc.).

Requirements:

• Excellent spoken English with a neutral or global accent.
• Min 6m of international voice process experience.
• Strong verbal communication and interpersonal skills.
• Willingness to work in night shifts/rotational shifts, including weekends.